A  referral is required for any appointment. Referrals (in person or virtual) can be from physicians, midwives, nurse practitioners, or other specialists.

Willows Pediatrics uses electronic medical records (EMR). Within this system, there is secure messaging called Medeo. We request that you set up a Medeo account prior to your appointment. It is free and will only take a few minutes. Medeo will assist both you and the office in ensuring that you will not miss important, secure communication, including appointments, instructions and requisitions.

Keep in mind we have found that Medeo mail at times has gone to our patients’ Junk or Spam folder.

CREATE MEDEO ACCOUNT

VIRTUAL APPOINTMENTS

If you have a telephone or video appointment scheduled please select the appropriate option.

TELEPHONE APPOINTMENT
VIDEO APPOINTMENT

IN PERSON APPOINTMENTS

We have limited waiting space. For the health and safety of you, your family, our patients and staff please be aware:

  • Please complete all requested paperwork prior to your appointment
  • If your child has had a psyched, ADOS or developmental assessment please bring a copy of the report
  • Please know the names and doses of all medications and puffers your child is taking
  • Please see our FAQs for more information
  • We follow all federal and provincial health and safety guidelines including those pertaining to COVID-19
  • We require patients and their families to wear a medical mask in our office (children under age 2 excluded). Masks are provided at the door if required.
  • We are unable to see you if anyone is actively unwell
  • We are unable to see you if you are in isolation due to COVID-19 exposure or illness
  • Please be conscious of social distancing

DR. STEVEN KENT:
LUNG FUNCTION TESTING

Lung function testing is done on children, usually age 6 years and older, for asthma and other respiratory conditions, for diagnosis and monitoring therapy. The child needs to take a full deep breath and blow strongly and prolonged until the end of expiration, into a sterile single use mouthpiece that has a filter in place. This may be repeated after their rescue inhaler (like Ventolin), so bring in your child’s inhalers and spacer device.

DR. STEVEN KENT:
ALLERGY TEST

We perform skin prick tests for environmental triggers (such as house dust mites, pollens, pets) on the child’s forearm or back on smaller children. This can be done on children aged 2 years (if cooperative) and older. A needle is not involved, rather, a plastic duotip device that doesn’t hurt as the device is twisted gently on the first layer of the skin. The procedure takes about 15 minutes. There are some medications that affect the result, for example, oral antihistamines, that should be stopped 5 days before the visit.

We appreciate your patience and kindness towards our staff and physicians. Offensive language or behavior, or violence of any kind will not be accepted and will result in the termination of the professional relationship and return to your primary care provider.